futuregirl craft blog : Are you having free download trouble?

Wednesday, November 12, 2008

Are you having free download trouble?

I'm so excited about the overwhelmingly positive response I'm getting to the free downloads page. You guys are the best! :)

Most people are having no problems with the free downloads, but it looks like there are some people who are. It seems to be Safari users on the Mac (or, when I tested here at home, on the PC ... but who, would use Safari on a PC unless you're a web programmer who tests stuff?).

I need your help troubleshooting this issue:

- If you are having difficulty getting the free download PDFs to display in your broswer and you ARE NOT using Safari ... let me know.

- If you use Safari and it worked for you ... let me know.

- If you use Safari and it didn't work for you, please request a new download email and go to the links in a different browser (like Firefox, it's free) and let me know if the different browser worked for you.

Thanks to everyone who has already given me feedback and everyone who takes the time to help me troubleshoot the problem!

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Categories: free downloads techie

17 Comments leave a comment

Puglette said ...

Hi, I had no problems downloading the seahorse pattern. It looks like a fun evening project. Thank you for sharing! Oh...I am using Internet Explorer with Vista.
Thank you,
Puglette
:o)

11/12/2008 11:34 PM

Jenn said ...

I wasn't able to download either. I'm on a Mac using Firefox 3.0.3.

11/13/2008 12:53 AM

Amelia said ...

I'm not on Safari and it didn't work for me. I already e-mailed you and such but I figured I'd comment anyway :]

Like Jenn, I'm on a Mac using FIrefox 3.0.3

11/13/2008 7:10 AM

Beth said ...

I'm on a Mac, attempted on Safari. *Error* This link has already been used or is invalid.

Attempted to right click on link in email and download file, no response.
Attempted to manually copy and paste link, no response.

Copied link and tried pasting it into Firefox. Same error (although I had already tried to download so it could be that issue...)

11/13/2008 8:29 AM

Purple said ...

I downloaded the seahorse pattern just fine yesterday, and I'm using Safari on a Mac.

11/13/2008 3:29 PM

Lauren said ...

I'm not having a problem with the download, but I am having trouble viewing your website. I usually use Firefox and I have Vista on a PC. But when I try to pull up your site on FireFox, it won't open and the browser crashes. I've never had this problem until the free downloads came up, I don't know if it's another problem. So the only way I can pull it up is on Internet Explorer.

11/13/2008 6:18 PM

Kyla Nicole said ...

I use Safari, and I got the email, and downloaded the PDF! PDFs auto-open in Safari for me, so there was no little "Save" icon in Adobe for me. I ctrl-clicked (or right-click, had I been using my mouse), and opened the file in Preview. From Preview, I just File->Save As. I may have been able to save the file directly from Safari, but idk, because I didn't try it ;)

Thanks a bunch, I love the meal planner! =]

11/13/2008 7:00 PM

Melody said ...

I am on a Mac and I use Firefox. The downloads did not work for me. Thanks for sending the Seahorse though :)

11/13/2008 8:30 PM

happyflower said ...

I'm using Firefox on a Mac. I tried to download the meal planner. I received the email OK and clicked on the link which opened a page in Firefox. This page then prompted me to download a 'download.ashx' file and this wouldn't open once downloaded. I can however view your website fine. :O)

11/14/2008 1:33 AM

alice-palace said ...

Hiya Alice,
I use Konqueror on KDE/ Kubuntu Linux. I know from experience that my browser re-downloads files when you press 'save', so i saved the pdf directly from the email (changing file type to .pdf). This worked fine. I wonder if this is what is happening to Safari users? Sounds like it from some of the comments above. :)

Hope this comment isn't totally useless,

Alice

11/14/2008 7:39 AM

alice-palace said ...

PS: feel free to email me if you want me to attempt a better explanation. I'm not amazingly techy but i can ask my partner, who is..!

a

11/14/2008 7:41 AM

LisaB said ...

uh... I use Safari on a PC.... who knew I was so weird?!

Downloaded a-ok for me. Yay weird!

11/14/2008 11:20 PM

janie said ...

I'm on a Mac and the Seahorse download wouldn't open using Firefox but was fine when I did it through Safari. It came through as a .ashx file but opened no worries :) Thanks, it looks fabulous!

11/17/2008 7:20 PM

TR said ...

For Mac users :

If file downloads as .ashx, right click on the download, choose "get info". Under names & extensions change ".ashx" to ".pdf". After you exit the box, choose "use .pdf". This will change the file to a PDF and should open.

7/13/2009 3:01 PM

futuregirl said ...

TR ... Thanks!

7/13/2009 6:57 PM

Bonnie said ...

I did not have any trouble downloading with Safari. I am using Snow Leopard and Safari 4.0.5 if that helps any mac users.

6/7/2010 1:09 AM

futuregirl replied ...

Bonnie ... Thanks for the feedback. Good to know you didn't have any problems! :)

6/7/2010 3:07 AM

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